Privacy Policy

Introduction

Go Go Ranch ("we", "us", or "our") is committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

1.1 Personal Information

When you make a booking or interact with our services, we may collect:

• •Full name
• •Email address
• •Phone number
• •Booking details (date, time, package selection)
• •Payment information (processed securely through PayFast)
• •Special requests or requirements

1.2 Automatically Collected Information

• •IP address
• •Browser type and version
• •Device information
• •Pages visited and time spent on our website

2. How We Use Your Information

We use your personal information for the following purposes:

• •Processing and managing your bookings
• •Communicating with you about your booking
• •Processing payments and issuing receipts
• •Sending booking confirmations and reminders
• •Improving our services and website functionality
• •Complying with legal obligations
• •Sending marketing communications (with your consent)

3. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on:

• •Contract Performance: To fulfill our booking agreement with you
• •Consent: For marketing communications and optional services
• •Legal Obligation: To comply with tax, accounting, and other legal requirements
• •Legitimate Interest: To improve our services and prevent fraud

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• •Payment Processors: PayFast for secure payment processing
• •Service Providers: Email services, hosting providers, and analytics tools
• •Legal Authorities: When required by law or to protect our rights

All third parties are required to protect your information in accordance with POPIA.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• •SSL/TLS encryption for data transmission
• •Secure cloud storage with access controls
• •Regular security assessments and updates
• •Staff training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (typically 5 years for financial records), and resolve disputes. After this period, we securely delete or anonymize your information.

7. Your Rights Under POPIA

You have the following rights regarding your personal information:

• •Right to Access: Request a copy of your personal information
• •Right to Correction: Request correction of inaccurate information
• •Right to Deletion: Request deletion of your information (subject to legal obligations)
• •Right to Object: Object to processing based on legitimate interests
• •Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• •Right to Lodge a Complaint: Complain to the Information Regulator

To exercise these rights, please contact us using the details below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These may include:

• •Essential Cookies: Required for website functionality
• •Analytics Cookies: To understand how visitors use our site
• •Marketing Cookies: To deliver relevant advertisements

You can control cookies through your browser settings.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. Bookings for minors must be made by a parent or guardian.

10. International Data Transfers

Your information may be processed on servers located outside South Africa. We ensure appropriate safeguards are in place to protect your information in accordance with POPIA.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Information Officer:

You may also contact the Information Regulator (South Africa):

• Email: inforeg@justice.gov.za
• Website: www.justice.gov.za/inforeg